Privacy Policy

This is the privacy policy of the HVN CONCEPT SDN BHD (hereinafter “HVN CONCEPT” or “we”). This privacy policy is intended to inform you about the personal data that HVN CONCEPT collects via its websites, contact forms or data suppliers, to explain why we collect this data and how we deal with your data.

Which personal data do we process about you?

i. Information provided by you

In the first place, we receive your information when you share it with us. This is for example the case when you fill out a form on our website (for example brochure form, contact form, floor compare form) or at a fair; if you request to receive a brochure or a sample; if you request to make an appointment in one of our showrooms or with one of our dealers; if you enter into a competition; if you sign up for our newsletter or a certain offer; etc.
In these cases, we usually receive information such as your name, e-mail address, telephone number, address details (street, number, postal code, city, and country), date of birth, the date of your appointment and other personal and/or contact details. We sometimes request you to provide us with your remarks, suggestions or other information regarding our websites, our products or services or our companies.


ii. Automatically obtained information

When you browse our website or receive our newsletters, we receive data from cookie providers or social media by setting pixels (e.g. Facebook Pixel) about your activity on our website such as the webpages you visit, the products you are interested in, whether you opened an e-mail or clicked on a link, etc. – We can combine the automatically obtained information with the information provided by you to analyse your specific use of our website.

iii. Information obtained from third parties

Sometimes we also receive your information from third parties, such as information from affiliated companies, dealers, vendors, distributors, in- stallers (e.g. through platforms such as HVN CONCEPT webapp), data brokers or from professional data suppliers (for example public exhibition, construction fairs, etc.) In this case, we usually receive data such as your name, e-mail address, address details, contact number, information about your construction or renovation project, your order (of a sample) and/or your questions.

You are aware that all copyrights, other intellectual property rights and/or any other rights in the Website or the Information (including logos, trademarks, service marks, software, databases, audio, video, text and photographs) are the property of HVN CONCEPT and/or its licensors. You agree that you may print or download any part of the Website or the Information for your private reference purposes only. You further agree not to amend, modify, reverse engineer, disassemble, retain, reproduce, disseminate, publish, store, copy, create any derivative works from, or use in any way except as expressly authorised by the Terms of Use, any of the Information or copies of the Information, either wholly or partially.

You agree that if any provision of the Terms of Use is held by a court of competent jurisdiction to be wholly or partially invalid or unenforceable, then that provision (or part) is deemed severed from this the Terms of Use to the extent that it is invalid or unenforceable and the validity and en- forceability of the remainder of this Agreement is not affected. You further agree that the invalid or unenforceable provision will be replaced by a valid provision, the effect of which is as close as possible to the intended effect of the invalid or unenforceable provision.

In case of questions concerning the collection, processing, or use of your personal data, in case of information, correction, blocking, or erasure of data as well as withdrawal of possibly granted consent or objection against a specific use of data, please do not hesitate to contact us. Our con- tact information may be found at

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